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Best and worst airlines in America

Last updated on: June 18, 2012 08:17 IST
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Best and worst airlines in America

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There are some airlines that are winning praise from customers, while others are struggling to attract passengers.

Let's take a look at some of the best and worst airlines in the United States, based on ranking by JD Powers, a global market research company.

NOTE: Since the rankings are for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, are on the list.

Source: Business Insider

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Image: Let's take a look at some of the best and worst airlines in the United States.
Photographs: David Gray/Reuters
Related News: United , JD Powers , NOTE , Continental

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Best and worst airlines in America

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Best traditional airline: Alaska Airlines/Horizon Air

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 4

Overall: 5

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Image: Alaska Airlines.
Photographs: Robert Sorbo/Reuters

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Runner Up: Air Canada

Reservation Experience: 2

Check-In Experience: 3

Boarding Experience: 4

Aircraft Experience: 5

Staff Experience: 4

Service Experience: 5

Cost and Fee Experience: 5

Overall: 5

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Image: Air Canada.
Photographs: Michael Dalder/Reuters
Related News: Air Canada , Reservation , America

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Best and worst airlines in America

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Third: Delta Airlines

Reservation Experience: 4

Check-In Experience: 4

Boarding Experience: 4

Aircraft Experience: 3

Staff Experience: 4

Service Experience: 4

Cost and Fee Experience: 4

Overall:4

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Image: Delta Airlines.
Photographs: Lucas Jackson/Reuters

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Fourth (tie): American Airlines/American Eagle

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

Overall: 3

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Image: American Airlines.
Photographs: Frank Polich/Reuters
Related News: American Eagle , America

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Fourth (Tie): Continental Airlines

Reservation Experience: 4

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

Overall: 3

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Image: Continental Airlines.
Photographs: John Gress/Reuters

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Sixth (tie): United Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

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Image: United Airlines.
Photographs: John Gress/Reuters

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Sixth (Tie): US Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 2

Cost and Fee Experience: 2

Overall: 2

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Image: US Airways.
Photographs: Andres Stapff/Reuters
Related News: , US , America

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Best low-cost airline: JetBlue Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 5

Staff Experience: 3

Service Experience: 5

Cost and Fee Experience: 3

Overall: 5

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Image: JetBlue Airways.
Photographs: Keith Bedford/Reuters
Related News: JetBlue Airways , America

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Runner-Up: Southwest

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 3

Staff Experience: 5

Service Experience: 3

Cost and Fee Experience: 5

Overall: 5

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Image: Southwest.
Photographs: Jeff Haynes/Reuters
Related News: , Southwest , Reservation , America

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Third (Tie): AirTran Airways

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

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Image: AirTran Airways.
Photographs: Allen Fredrickson/Reuters
Related News: AirTran Airways , America

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Third (Tie): Frontier Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

Overall: 2

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Image: Frontier Airlines.
Photographs: Rick Wilking/Reuters
Related News: Frontier Airlines , America

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Third (Tie): WestJet

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 3

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 2

Overall: 2


Image: WestJet.
Photographs: Todd Korol/Reuters
Related News: America

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